Sources
Where Customer 360 is assembled from
CRM
Accounting
Support tickets
Contracts
Orders
Product activity
Microsoft 365
Outcomes
What teams see
Customer health
Signals from product, service and account activity.
Revenue visibility
Bookings, billings and revenue tied back to accounts.
Renewal risk
Indicators based on usage, support and engagement.
Unpaid invoices
Finance state surfaced in customer views.
Open service issues
Active tickets and SLAs across the account.
Sales opportunities
Pipeline aligned to customer state and activity.