Companies nowadays are being provided with the choice between IT helpdesk services and managed IT support to deal with the complexity of IT systems. While both the options are meant to provide IT assistance but they are different in the sense of their approach, benefits and costs. In this blog we will discuss the points of difference between IT helpdesk services and managed IT services so that you can choose the best option for your business requirements.

In the current competitive era of businesses every business is looking for a proper and complete IT solution for their businesses so that it can work properly and smoothly to stay ahead in the market. Whether it be a small scale business or being a large scale business customer satisfaction is the most essential part for boosting sales that comes from choosing a correct IT Solution for your business.

IT Helpdesk Services:

Basically  IT Helpdesk Services are meant to provide reactive support that focuses on resolving individual IT issues when they arise.These services are generally operated by a ticketing system, where users have to submit requests for assistance in the form of tickets. Then helpdesk technicians try to solve the issues as soon as possible.

Before you think it’s a good choice for your business let me discuss the pros and cons of the IT Helpdesk Services ‘

Pros of IT Helpdesk Services:

• Cost -effectiveness:

Generally IT Helpdesk Services are generally cost -effective . So these services can be used by small size businesses also . These services do not cause much financial issues for small scale businesses. For large scale businesses this cost can be easily managed.

• Faster Resolutions:

These services provide faster resolutions specially for individual IT issues .

• Flexibility:

These services provide flexibility to  choose between services and providers.

Being cost effective, flexible and providing faster resolutions there are some cons of IT Helpdesk Services that are mentioned below:

Cons of IT Helpdesk Services:

•  Reactive Approach:

-Generally IT Helpdesk solutions work on a reactive approach that means issues are solved once users have suffered from them causing a bad experience for the users.

•  Less Scope of Future Resolutions:

These services do not claim to solve future issues in advance . Because solutions are provided only when the users have suffered from the problems causing a bad experience for the users.

Managed IT Support

This is an advanced and comprehensive version of IT Helpdesk Services.. This comprehensive service includes  regular maintenance and checking of the Hence it works on a proactive approach. Here are some of the pros and cons of Managed IT Support:

Pros of Managed IT Support:

• Proactive Approach:

– Managed IT Support  works on a proactive approach that means future problems can be solved in advance providing a memorable experience to the users.

• Comprehensive Support:

-There is  comprehensive support for almost all IT needs.

• Flexible to Adopt:

Managed IT Support is flexible to adopt . It can be opted by both small and large size businesses.

Having proactive approach, comprehensive support and flexibility there are some cons of Managed IT Support.

Cons of Managed IT Support:

Higher Upfront costs:

-It causes higher upfront costs for the businesses so it is not much useful for the small scale businesses.

Required Commitment:

– It requires commitment to a service level agreement (SLA) that outlines the scope of services, performance metrics and response times.

Conclusion:

Before choosing among any of these services it is suggested to keep in mind about your business’s  specific requirements and goals. If your business is of small size with limited IT sources and you are looking for cost-effective, reactive support then IT Helpdesk service is the ideal option to go with. If  you want a proactive approach to ensure optimal IT performance and minimize downtime, managed IT support is the way to go. But before making any decision, please consider your IT needs, budget and benefits associated with the service you are opting for.