Leading Pets Retailer, US

Infrastructure / Volume Metrics

• Infrastructure hosted with 20000+ legacy Exchange Mailboxes
• Multiple versions of BES servers
• User downtime to legacy applications (Archive, UC & Mobile solutions)
• Exchange 2k3 servers – 20+
• OCS2007 Servers for IM & Presence
• Blackberry Servers versions – 5.3, BES 10, and BES for Office365 – a total of 8
• On-Prem Archival & Journal Solution
• On-Prem Fax Solution – Fax Core
• Migration of Email protection from ProofPoint to EOP

Scope

• AD Synchronization to sync local AD accounts and distribution lists with Office 365 to the Global Address Lists
• 365 services using local AD credentials and also to facilitate Single Sign On (SSO)
• Hybrid collaboration environment to enable Lync integration with Mobile Devices
• Exchange 2010 Coexistence Server for secure transport between on-premises infrastructure and the cloud; mailbox migration
• Migrated all users’ mailboxes to Office 365 and archived data to ProofPoint Online archive solution

Implementation Changes

• Legacy Email and Unified Communication infrastructure multiple downtimes for end users
• High Impact on Legal Searches
• Mobility adoption was a big challenge
• Non-reliable Fax solution and vendor support
• Costly Anti Spam Email Gateway solution

Customer Benefits

• Reduced total cost of Ownership, Enhanced user
• experience, Larger mail storage size (50 GB mail storage)
• Scalable and resilient platform messaging & collaboration platform
• As the system provides the utmost organization of content, the manual process of maintaining the information is reduced
• The standard work processes, templates, and training materials are governed and maintained through the online portal